United Kingdom

Evri – Standard UK Delivery - £3.95 or free on orders over £60

Evri UK STANDARD is one of our standard delivery services sent by Evri. This is a tracked service that takes between 2-4 days to arrive.

Royal Mail - Standard UK Delivery - £3.95 or free on orders over £60

Royal Mail 48hr Delivery is one of our standard delivery services sent by Royal Mail. This is a tracked service that takes between 2-4 days to arrive. 

DPD 48hr Delivery - Standard UK Delivery - £5.95 or £2.00 on orders over £60

DPD 48hr Delivery is our standard delivery service sent via DPD. This is a tracked service that takes 1-2 working days to arrive. Please allow more time during busy shopping periods.

(*UK orders over the value of £150 will be sent exclusively with DPD, free of charge)

Europe

DPD Delivery - 

€9.00 - Orders of the value €0.00-€149.00 

€15.00 - Order value over €150

*Please note all taxes and duties are paid therefore no further charge is required to receive your parcel.

Delivery service to: Andorra, Austria, Belgium, Cyprus,Germany, Estonia, Finland, France, Italy, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, Liechtenstein, San Marino & Vatican City.

(we do not currently ship to Spain, Norway, Greece or Switzerland due to the additional customs requirements however, we're working on providing this service very soon and will update customers as soon as its available.)

This is a tracked service with DPD that can take 2-5 working days to arrive at your address.

A tracking number will be provided once your order has been dispatched.

Rest of World- DPD Worldwide Delivery - £15.00

We are happy to send parcels to most addresses outside of Europe. This is a tracked service that can take up to 7 working days to arrive at your address. A tracking number will be provided once your order has been dispatched.

Please note once your order arrives in the country of delivery there may be customs and duty charges to pay, this is the sole responsibility of the recipient to pay to receive the goods and cannot be refunded or reimbursed. 

If you have any queries regarding your delivery please contact customerservice@fableandeve.co.uk

Rest of Europe

DPD Europe - Order value between £0-£124.99 - £7.00*

DPD Europe - Order value over £125.00 - £12.00* 

*Please note all taxes and duties are paid therefore no further charge is required to receive your parcel.

This service applies currently to these countries only:
Bulgaria, Czechia, Denmark, Hungary, Poland, Romania, Ukraine & Sweden.

This is a tracked DPD service that can take 2-5 working days to arrive at your address.

A tracking number will be provided once your order has been dispatched. 

Australia & New Zealand - DPD Worldwide - $40.00 

For our Australia & New Zealand delivery service we use DPD Worldwide. This is a tracked service that can take up to 7 working days to arrive at your address.

*Please note the final price your pay at the checkout will be inclusive of all duties
and taxes for both Australia & New Zealand. You will not be expected to pay any further charges once your parcel arrives in the country.

Middle East - DPD Worldwide delivery - £15.00 

*Israel, Saudi Arabia, Bahrain, Oman, United Arab Emirates, Qatar & Kuwait only*

This is a tracked service that can take up to 7 working days to arrive at your address. A tracking number will be provided once your order has been dispatched. Please note the final price you pay at the checkout will be inclusive of all duties & taxes. You will not be expected to pay any further charges once your parcel arrives in the country of delivery.

Canada & USA - DPD Worldwide delivery - $15.00

*Please note the final price you pay at the checkout will be inclusive of all duties and taxes for both Canada & USA. This does not apply however if you're located in the USA and your checkout value is over $800. You will not be expected to pay any further charges once your parcel arrives in the country of delivery if your order value falls under this value.

This is a tracked service that can take up to 7 working days to arrive at your address. A tracking number will be provided once your order has been dispatched.

Returns

You have 28 days from when your order is placed to return your goods to us.

UK

We've taken our returns online and they’re FREE!

1. Visit our returns and exchange portal here and enter your FE order number (you can find this in your order confirmation email.)
2. Select the item(s) that you would like to return for a refund, exchange or take store credit for and tell us the reason.
3. The Store Credit will be sent to you in the form of our Fable & Eve e-voucher that retains value once the order has been received back at our warehouse. This means that you can use it as many times as you like until the balance reaches a value of 0.
4. Confirm you will take your repackaged items to your local Post Office for return by Royal Mail.
5. You will then be sent a return confirmation email containing a QR code or a label to print, whichever you would prefer.
6. Take your repackaged items to your local Post Office and either attach your pre-paid printed label or show the QR code on your mobile phone for scanning.
7. If you are using the QR code, a pre-paid returns label will be printed by the Post Office and attached to your parcel and you will then be provided with a tracking receipt.

If you’re returning a gift and don’t want the gifter to be notified you can select 'Start a Gift Return' and follow the steps here to exchange your gift. You'll be able to exchange your gift in a way that means the gifter won't be notified.  

You will not be charged for your exchanged item, you can switch this for the same item but in a different size or an alternative item. You can use this ‘Exchange for Anything’ feature which is for similar priced items. If an item is of less value, then you’ll be refunded the difference.You'll receive an email with a new tracking confirmation as soon as your new order ships out.

Alternatively, you can receive the value back onto one of our online gift vouchers through this portal.

 ** - Please allow up to 7 working days for your return to get back to us, via the freepost address. Once your return has been received we will notify you and it can take up to 2 working days to appear back into your account. It can take up to 5 working days in busier periods.

If you wish to return your swapped item, please note that you will see a £0 value when selecting the item to return due to the current portals set up but please know that you will receive the value of the item/s returned to your original payment method. We are actively working with our portal team to improve this experience for you as quickly as possible and do not wish to cause any confusion.

International

You can also use our returns portal for oversea returns but at this time the cost of returns will be covered by the customer and not by the retailer:

1. Visit our returns portal here and enter your FE order number (you can find this in your order confirmation email.)
2. Select the item(s) that you would like to return for a refund or take store credit for and tell us the reason.
3. The Store Credit will be sent to you in the form of our Fable & Eve e-voucher that retains value once the order has been received back at our warehouse. This means that you can use it as many times as you like until the balance reaches 0.
4. Confirm you will take your repackaged items to your local DHL or UPS drop point, depending on which service you select.
5. You will then be sent a return confirmation email containing your label to print and attach to your parcel.
6. Take your repackaged items to your local drop off point of choice and attach your pre-paid printed label.

If you’re returning a gift and don’t want the gifter to be notified you can select 'Start a Gift Return' and follow the steps here to receive the value back onto one of our online gift vouchers through this portal.

 

** - Please allow up to 7 working days for your return to get back to us, via the freepost address. Once your return has been received we will notify you and it can take up to 2 working days to appear back into your account. It can take up to 5 working days in busier periods.

Returns