Delivery & Returns

Standard UK Delivery £3.95

FREE Returns On All UK Orders

All Orders Gift Wrapped

Fable & Eve – Delivery

 

*Due to the high volume of orders that will be received over the Black Friday weekend, there may be a delay in sending your order but we will endeavour to get this out to you as soon as possible! *

DPD 48 Hours – Standard UK Delivery - £3.95 - Free of charge over £100

DPD 48hr Delivery is our standard delivery service sent via DPD. This is a tracked service that takes 1-2 days to arrive.

If the items in your order equate to £100 or over this service is free of charge.

European Delivery – DPD Europe - £9.95

*THIS SERVICE IS CURRENTLY UNAVAILABLE*

Due to Brexit we are still experiencing ongoing shipping issues into Europe. We endeavour to have this up and running again as soon as we can. 

In the meantime, please shop our Fable & Eve range over at Zalando for delivery in Europe. Shop here: Fable & Eve – Zalando

DHL Worldwide Delivery – £25.00

We are happy to send parcels to most addresses outside of Europe. This is a tracked service that can take up to 7 working days to arrive at your address. A tracking number will be provided once your order has been dispatched.

Please note once your order arrives in the country of delivery there may be customs and duty charges to pay, this is the sole responsibility of the recipient to pay to receive the goods and cannot be refunded or reimbursed. 

If you have any queries regarding your delivery please contact customerservice@fableandeve.co.uk

Returns, Refunds & Exchanges

The Details

In the unlikely event that you are not completely happy with your Fable & Eve item/s, you have 14 days to return them to us, using the freepost returns form included within your order.

Please ensure to obtain a proof of postage when returning your order at the Post Office. If a proof of postage is not obtained and your return is lost then we cannot process your refund.

​Please allow up to 10 working days for your return to get back to us and you will be informed once your refund has been processed. Please note a refund can take up to 2 working days to appear back into your account.

We will only accept returns that have been unworn, with all labels still attached. When trying on items please avoid make up/creams coming into contact with them & try pyjama bottoms on over your own underwear.

In the interests of hygiene, we may refuse returns where it’s obvious this hasn’t been done.

If you have any queries in regards to returning your items, please get in touch with our Customer Service team customerservice@fableandeve.co.uk

Exchanges

We do not offer exchanges. If you require a different size please send the original item back to us for a full refund and then place a new order for the item in the size you require.

Outside of the UK

Please note at this time we do not offer a freepost return service for any orders delivered outside of the UK.

If you require a refund and you live outside of the UK please contact customerservice@fableandeve.co.uk and you will be assisted further.

Can I return the Fable and Eve pyjamas I received as a gift?

Yes of course, as long as they are returned in the same condition you received them in. Please follow the same procedure for a return as above using the return label enclosed within the packaging. Please note if you do return items given as a gift the full amount will be refunded to the original payment card, not to the recipient.

If you do not have a returns label please contact customerservice@fableandeve.co.uk so that we can assist you further.

Cancelling an order

Orders can be cancelled up to 1 hour after placing, this can only be completed Monday to Friday, 9am to 5pm. To cancel your order please call 01245 396821 within one hour of placing to ensure we can cancel it before it is dispatched.

We are unable to cancel an order over the weekend or after 5pm Monday to Friday. 

We cannot amend sizes or styles on any orders, please ensure you have selected the right size before placing your order. We cannot amend addresses whilst the order is in transit and we will only send your order to the delivery address you have inputted, we cannot take responsibility if this has been inputted incorrectly. If you do need to amend your address please contact us and we will do our best to change it before it is dispatched. If you order the wrong size please reorder again and send the original order back to us for a full refund via the freepost address label included within your original order.

Christmas Returns

If you are purchasing Fable & Eve items as a gift for Christmas, you have until the 15th January 2022 to return the gift for a full refund.

Please ensure to obtain a proof of postage when returning your order, if a proof of postage is not obtained and your return is lost then we cannot process your refund.

We will only accept returns that have been unworn with all labels still attached. When trying on items please avoid make up/creams coming into contact with them. Please also make sure that bottoms are tried on over your own underwear.

In the interests of hygiene, we may refuse returns where it’s obvious this hasn’t been done.