Delivery & Returns

Royal Mail tracked delivery - £3.95  - FREE on all orders over £100

UK Standard delivery to any UK address. Orders are sent via Royal Mail Tracked Delivery and will ordinarily arrive within 3-4 working days. Please note this is not a guaranteed service.

 

UK 2nd class Royal Mail tracked delivery - £3.95  

UK Standard delivery to any UK address. Orders are sent via Royal Mail Tracked Delivery and will ordinarily arrive within 3-4 working days. Please note this is not a guaranteed service.

 

UK 1st class Royal Mail tracked delivery - £5.95   

Parcels are sent out by Royal Mail Tracked and will ordinarily arrive within 1-2 working days.

 

UK next day Royal Mail delivery - £9.95  

We offer a Next Day Delivery service for UK addresses only. All orders placed before 12pm will arrive the next working day. (Any orders placed after 12pm will be sent the following working day).

Please note that orders placed by 12pm on Friday are only guaranteed for delivery on Monday and any orders placed after 12pm on Friday are only guaranteed to arrive on Tuesday.

 

 European Delivery 

Spend up to £125 - £9.95 Delivery Charge

Spend between £125 & £250 - £17.00 Delivery Charge

Spend over £250 - £25.00 Delivery Charge

 

Worldwide Delivery 

We are happy to send parcels to most addresses outside of Europe.  Please note it can take up to 7 working days.

Spend up to £125 - £12.95 Delivery Charge

Spend between £125 & £250 - £25.00 Delivery Charge

Spend over £250 - £40.00 Delivery Charge

 

 If you have any queries regarding your delivery please contact customerservice@fableandeve.co.uk

 

Refunds and Exchanges

If you are not completely happy with your Fable & Eve purchase please return your order to us for a refund or exchange within 14 days of receiving your order. All items must be unworn.

​Please allow up to 5 working days for your return to get to us via the freepost address provided. Once your return has been received it can take between 5-10 working days to process your exchange or refund in busy periods.

In the case of a refund you will be informed once it has been processed, please note a refund can take 1-2 working days to appear back into your account.

 

The Details

When trying on items please avoid make up/creams coming into contact with them. Please also make sure that all bottoms are tried on over your own underwear. In the interests of

hygiene, we may refuse returns where it's obvious that an item has been worn.

Please always retain a proof of postage when sending any returns back to us. Failure to do this may result in you not receiving your refund if it gets lost in the post.

 

Outside of the UK

Please note at this time we do not offer a freepost return service for any orders delivered outside of the UK. 

If you require a refund or exchange and you live outside of the UK please contact customerservice@fableandeve.co.ukand you will be assisted further. 

 

Can I return the Fable and Eve pyjamas I received as a gift?

Yes of course, as long as they are returned in the same condition you received them in.  Please follow the same procedure for return as above using the return label enclosed within the

packaging.

If you do not have a returns label please contact customerservice@fableandeve.co.uk so that we can assist you further. If the gift was purchased via our website we can offer an exchange

for a different size or style.

 

Coronavirus Update

We keep this information as up-to-date as possible, with information supplied by Royal Mail and our other delivery providers.

Coronavirus / COVID19 
We are actively monitoring this rapidly evolving situation to keep the country information as up to date as possible. We are working with Royal Mail's airline and postal/courier partners across the globe to maintain service and provide updates to our Customers. Customers outside of the UK can expect delays to normal services, on a country by country basis. Updates will be posted as soon as they become available. Find out if your country will be affected here: 
https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

Delivery to the UK will only be slightly affected please read a statement from Royal Mail below:

UK - changes to operational delivery procedures and collecting items from a Customer Service Point

The safety, health and wellbeing of Royal Mail employees, members of the public and the communities in which Royal Mail operates is paramount. Some elements of public health guidance may change in the coming weeks. We may be required to temporarily update some of our policies and practices. One such change implemented on Saturday are amendments to our Operational Delivery processes for the delivery of any parcels which cannot be posted through a letter box or that requires a signature. This will affect the delivery of 1st and 2nd class parcels and Signed for items, Royal Mail Tracked 24 and 48 items, Special Delivery Guaranteed and Age Verification items. We will no longer be asking customers for signaturesor handing the parcels across to them. Instead, our postmen and women will be practising social distancing, waiting to confirm customers retrieve their parcels from the doorstep securely, and entering alternative confirmation details into PDAs themselves, instead of handing devices and parcels to customers. These measures are being taken to ensure we can continue to provide our sending and receiving customers with full delivery services during these concerning times. These processes will also be mirrored appropriately in Customer Service Points.

Impact to services caused by coronavirus​

  • We continue to offer full deliveries across our UK network with the exception of parts of Manchester. Due to resourcing issues, delivery service in the M15, 16 and 32 postcode areas are prioritising Tracked 24 and Special Delivery items, followed by as much ordinary mail as possible.​

·         Please visit www.royalmail.com/serviceupdates for information about our UK services. Here you can also sign up to receive email alerts.

·         We’ll also be updating our www.royalmail.com/coronavirus as the situation develops.