Fable & Eve - Delivery

 

Hermes 48 Hours – Standard UK Delivery - £3.95 - Free of charge over £100

Hermes 48 Delivery is our standard delivery service sent via Hermes. This is a tracked service that takes 1-2 days to arrive. 

If the items in your order equate to £100 or over this service is free of charge.

 

Hermes 24 Hours – UK Next Day Delivery - £9.95 - Currently Unavailable

We offer a Next Day Tracked Delivery service for UK addresses only. All orders placed before 5pm will arrive the next working day. 
(Any orders placed after 5pm will be sent the following working day).

Please note that orders placed by 5pm on Saturday are only guaranteed for delivery on Monday and any orders placed after 5pm on Saturday are only guaranteed to arrive on Tuesday.

 

European Delivery – Hermes Europe - £9.95

This is a tracked service that can take between 5-6 working days to arrive at your address. A tracking number will be provided once your order has been dispatched.

 

DHL Worldwide Delivery – 12.95

We are happy to send parcels to most addresses outside of Europe. This is a tracked service that can take up to 7 working days to arrive at your address. A tracking number will be provided once your order has been dispatched.

If you have any queries regarding your delivery please contact customerservice@fableandeve.co.uk

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Returns, Refunds & Exchanges

 

Update on returns during COVID-19

During this uncertain time we know that going to the post office to send back your item for a refund an exchange is not essential, therefore we have extended our returns policy to the 29th June 2020.

Any orders placed from March 2020 onwards will be accepted if they are returned before the 29th June 2020. After this our returns policy will return to the standard 14 days.

Please note if anything changes during the next few months we will extend the returns policy to match this.

For any further information please contact us

The Details

When trying on items please avoid make up/creams coming into contact with them. Please also make sure that all bottoms are tried on over your own underwear. In the interests of hygiene, we may refuse returns where it's obvious that an item has been worn.

Please always retain a proof of postage when sending any returns back to us. Failure to do this may result in you not receiving your refund if it gets lost in the post.

Outside of the UK

Please note at this time we do not offer a freepost return service for any orders delivered outside of the UK.

If you require a refund or exchange and you live outside of the UK please contact customerservice@fableandeve.co.ukand you will be assisted further.

Can I return the Fable and Eve pyjamas I received as a gift?

Yes of course, as long as they are returned in the same condition you received them in. Please follow the same procedure for return as above using the return label enclosed within the packaging.

If you do not have a returns label please contact customerservice@fableandeve.co.uk so that we can assist you further. If the gift was purchased via our website we can offer an exchange for a different size or style.